Booking Terms and Conditions
1. Scope and acceptance
These terms and conditions govern accommodation bookings made directly with HOST53 via its website, by telephone, by email, at reception or through other company-owned channels.
Bookings made through an external agency or platform may also be subject to the terms and conditions of the relevant channel.
By confirming a booking, the booker confirms that they have read and accepted the rate, the price, the dates and these terms and conditions.
2. Service provider and booking system
The hosting service is provided by Makuteros S.L., company registration number B19603810, at Gran Vía de Colón, 53, 18001 Granada, Spain.
All direct bookings are recorded in the Mews management system, even when made by telephone or in person.
3. Prices, taxes and confirmation
The applicable price is the price shown and accepted at the time of booking, together with any taxes and surcharges indicated before confirmation.
The booking is confirmed when HOST53 or the booking system issues the relevant confirmation.
Direct booking promotions and benefits are subject to specific terms and conditions and availability.
4. Payments
Payments can be made via the Mews system and its payment providers, a physical POS terminal or other terminals authorised by HOST53, and in cash where the establishment permits it.
HOST53 may request a valid card as a guarantee for the booking where this is specified in the rate or booking process.
5. Cancellation of flexible or refundable fares
Unless the booked rate expressly states otherwise, cancellation is free of charge if made at least 48 hours before the arrival date.
If the cancellation is made within 48 hours of arrival, HOST53 may charge the amount corresponding to the first night’s stay.
The specific terms and conditions displayed at the time of booking take precedence where there is a promotion, rate or group booking with specific rules.
6. Failure to attend and leaving early
In the event of a no-show, the terms and conditions of the booked rate will apply; for flexible rates subject to the general rule set out above, at least the first night’s charge may be applied.
An early departure does not automatically entitle you to a refund for nights not taken; this will be determined in accordance with the rate booked, the reason for departure and the applicable regulations.
7. Right of withdrawal
Accommodation bookings for a specific date or period are not subject to the general 14-day right of withdrawal applicable to certain distance contracts.
This exception is provided for in Article 103(l) of the consolidated text of the General Law on the Protection of Consumers and Users.
The guest’s cancellation rights are therefore as set out in the agreed rate and in these terms and conditions.
8. Check-in, check-out and reception
- Check-in: from 15:00.
- Check-out: until 11:00.
- Reception desk opening hours: 7.00 am to 10.30 pm.
- Telephone reception / out-of-hours assistance: from 10.30 pm to 7.00 am, including assistance for late arrivals where applicable.
The guest must provide an estimated time of arrival when requested to do so by HOST53.
Access outside of in-person opening hours may require you to complete registration, payment, identification or remote access instructions in advance.
9. Identification and registration of passengers
All guests must provide the information and identification required by public safety regulations and passenger registration rules.
HOST53 may refuse accommodation if a person refuses to comply with a legal obligation to provide identification or register.
10. Minors
Minors may stay accompanied by their father, mother, legal guardian or another duly authorised adult.
Minors staying without a parent or guardian will, as a general rule, only be admitted from the age of 16, provided they present valid authorisation from their parents or guardians.
Minors may also stay as part of duly authorised school groups or other organised groups, under the supervision of their guardians.
HOST53 may request supporting documentation.
11. Pets
Pets are not permitted in the rooms or as part of the accommodation package.
Pets are permitted in the café subject to the conditions regarding access, coexistence, hygiene and safety laid down by HOST53, and without prejudice to the legally recognised rights of assistance dogs.
12. Guarantees, pre-authorisations and damages
HOST53 does not generally require a deposit for each stay.
However, in the case of group bookings or where there is an objective reason relating to security or assurance, HOST53 may request or carry out a pre-authorisation or temporary hold on a card, having first provided details of the amount and conditions.
This deposit may be used to cover damage, breakages, theft of property or other breaches attributable to the guest or the group, provided there is sufficient justification.
Provided there are no issues, the pre-authorisation will be released; the actual time taken to release the funds depends on the card issuer.
13. Rules of conduct and the right to refuse entry
Guests must comply with HOST53’s house rules, respect the peace and quiet of other guests and staff, look after the premises, and comply with the relevant regulations.
HOST53 may take proportionate measures in response to behaviour that is violent, threatening, seriously disruptive, dangerous, fraudulent or damaging, including terminating the stay where legally permissible, without prejudice to any amounts due for services already provided or damage caused.
14. Liability for personal belongings and effects
Each guest is responsible for looking after their personal belongings and making proper use of lockers or other security facilities available.
HOST53 shall be liable in the circumstances and to the extent provided for by applicable legislation.
Lost property will be handled in accordance with the establishment’s internal procedures and may be posted to the owner on request, with the owner bearing the postage costs where applicable.
15. Changes, force majeure and extraordinary circumstances
If an unavoidable, extraordinary or technical circumstance prevents us from providing the service booked exactly as specified, HOST53 will endeavour to offer a reasonable solution, such as accommodation of an equivalent standard, a change of room or a refund, where applicable.
Nothing in this clause limits the mandatory rights granted to consumers and users under the law.
16. Groups
Group bookings may be subject to specific conditions regarding payment, cancellation, the list of participants, timetables, accommodation and a deposit.
These conditions will be communicated before the booking is confirmed and, where they conflict with the general 48-hour rule, they will take precedence for that group if they have been expressly accepted.
17. Complaints
If you have any issues or complaints, please contact hello@host53.es or call +34 958 292 924.
HOST53 has in place the complaints procedures required by the relevant legislation in Andalusia.
We recommend that you report any issues that arise during your stay so that we can try to resolve them straight away.
18. Legislation and jurisdiction
Bookings are governed by Spanish law.
Where the guest is a consumer, the courts designated by the applicable mandatory consumer and procedural legislation shall have jurisdiction.
In contracts between companies or professionals, where legally possible, the parties may agree to submit to the courts and tribunals of Granada.